Privacy Policy

Information you provide directly

When you submit an enquiry, make an offer, or complete a purchase, we collect your name, email address, phone number, and company name. We also collect any notes or messages you include in forms.

Information collected automatically

When you visit our website we may collect your IP address, browser type, operating system, referring URLs, and pages visited. This information is used solely to maintain and improve the site.

We use the information we collect to: process domain purchase enquiries and transactions; respond to your messages and provide customer support; send transactional notifications related to your purchase; improve the functionality and content of our website; and comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Where the UK GDPR or EU GDPR applies, we process your personal data on the following legal bases: contract performance (processing necessary to fulfil a domain purchase or enquiry you initiated); legitimate interests (improving our service and preventing fraud); and legal obligation (where we are required to retain records by law).

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Purchase records are retained for a minimum of six years for accounting and legal compliance purposes. Enquiry data that does not result in a transaction is deleted after 12 months.

We use a small number of essential cookies to ensure the website functions correctly, including a cookie to remember your language preference. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect certain site features.

We use the following third-party services to operate our business: our hosting provider (for website infrastructure); our email gateway (for transactional notifications); and our payment processor (for bank transfer verification). Each provider processes data only as necessary to deliver their service and is bound by appropriate data processing agreements.

Under UK and EU data protection law you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention obligations); object to or restrict certain processing; and data portability. To exercise any of these rights, please contact us at the address below.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted HTTPS connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected]. We aim to respond to all requests within 30 days.